Role OverviewAs a Bi-lingual Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers. You will be the primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program. You will field requests such as card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection.
What You Will Do
You will provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. You will quickly assess the user's issue and provide first-level support for problem resolution. You will document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
Why It Might Be a Fit
You will have the opportunity to work 40 hours per week under moderate supervision, with multiple shifts available. You will be able to recognize operational challenges and suggest recommendations to management, as necessary.
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish)
Benefits
- Pay range: $18.00 per hour
- Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered
- Range of health and welfare and/or other benefits
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