Role OverviewWe're looking for a Bilingual Call Center Agent (Spanish) to contact and collect within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.
What You Will Do
Meet and surpass key performance indicators, provide an exceptional customer experience, and advise borrowers on available options.
Why It Might Be a Fit
If you're fluent in English and Spanish, have 6 months of collection/customer service experience, and can handle diverse duties, this might be a fit.
Requirements
- High School Diploma or equivalent
- Fluent in both English and Spanish
- 6 months of collection/customer service experience in a call center environment
- Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers
- Exceptional customer service skills
- Good communication and organization skills
Benefits
- Full benefits offered
- Medical, Dental, Vision, 401k
- Pet Insurance
- Generous company match
- Regular employee health, wellness & engagement activities
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