Bilingual Case Manager

The Bilingual Case Manager serves as the primary point of contact for Spanish- and English-speaking families throughout the onboarding and ongoing care process. This role works closely with BCBAs, scheduling teams, intake coordinators, and families to facilitate communication, coordinate services, and provide an exceptional client experience.

What You Will Do

Coordinate client scheduling, communicate with families, support the intake and onboarding process, collaborate with BCBAs and internal departments, maintain accurate documentation, follow up with families, and assist with insurance authorizations and service coordination.

Why It Might Be a Fit

The ideal candidate will be fluent in both English and Spanish, have strong organizational and multitasking skills, excellent communication and interpersonal abilities, and be comfortable using Microsoft Office, Google Workspace, and electronic documentation systems.

Requirements

• Fluent in both English and Spanish (written and verbal) required
• Bachelor's degree preferred
• Previous experience in case management, healthcare, ABA, social services, customer service, or care coordination preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Comfortable using Microsoft Office, Google Workspace, and electronic documentation systems

Benefits

• Competitive compensation
• Medical, dental, and vision insurance (eligible employees)
• 401(k) with company match
• Paid time off and paid holidays
• Opportunities for professional growth and internal advancement
• Supportive and collaborative team environment
• Meaningful work helping children and families receive life-changing services