Bilingual Collector II

Desert Financial Credit Union
Phoenix, AZ
Category Operations
Job Description
The Collector II works in a collection and recovery operations environment and is responsible for collecting on loans at advanced stages of delinquency, negotiating payments, and performing skip tracing.

Requirements

  • High School Diploma or GED
  • 1+ years of Collections experience
  • Customer Service Excellence
  • Basic Financial Knowledge
  • Active Listening
  • Mid-Stage Collections Strategies
  • Payment Plan Structuring
  • Objection Handling
  • Performance Tracking
  • Cross-Department Communication

Benefits

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