Role OverviewJoin Our Team at MTM Health! As a Customer Care Representative, you will be the frontline representative and image of MTM Health, handling inbound calls from Members, Clients, and Facilities. You will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives.
What You Will Do
Handle a variety of tasks, including inbound calls, and increase in complexity as your skills progress. You will expect to handle 60-80 calls a day and higher volumes on Mondays.
Why It Might Be a Fit
You will be part of a team that values your ideas and contributions, and you will have the opportunity to shape the future of our industry. You will also enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
Requirements
- Must currently reside in Texas
- 1 year of Call Center experience
- 6 months Customer Service experience
- Must be proficient in English and Spanish
- Basic typing/computer experience with excellent navigational skills
- High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps)
- A quiet space within the home free of distractions including caretaking of any kind
Benefits
- Health, Dental and Vision Insurance
- Life and Disability Insurance
- 401(k) Retirement Plan with Company Match
- FSA and HSA Savings Plans
- Wellness Program with Incentives
- Voluntary & Ancillary Plans
- Pay on Demand
- Paid Time Off and Holiday Pay
- Birthday Holiday
- Maternity/Paternity Leave
- Continuing Education Reimbursement Program
- MTM Perks Discount Program
- Career Development Programs
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