Role OverviewAs a Customer Service Advocate, you will interact with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls, providing a premium customer experience during all stages of their Financial Services contract. You will address customer questions, concerns, and issues related to their inquiry, while being compliant, accurate, and efficient in support of Average Handle Time and goals established.
What You Will Do
You will receive inbound customer calls, address customer questions and concerns, and engage cross-functionally with departments such as Collections and Lease Loyalty. You will also promote the use of products and services that will help reduce costs or generate revenue.
Why It Might Be a Fit
To be successful in this role, you will be trained on and expected to multitask and learn several computer programs, using multiple computer screens. You will also be expected to have a thorough understanding of how contracts work, including transaction history, contract types, interest accruals, and lease/loan maturity.
Requirements
- High school diploma or GED
- 6-12 months customer service or financial services industry experience
- Bilingual in English and Spanish (writing and speaking)
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
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