Role OverviewAs a Mandarin-English Bilingual Customer Service Representative, you'll work at the Embacardo BART station in San Francisco, CA, providing support and helping customers complete various actions with respect to Clipper cards. You'll work directly with customers in face-to-face interactions, issue Clipper cards, and respond to questions about using physical and mobile Clipper cards.
What You Will Do
Your typical day will involve working with customers, issuing Clipper cards, adding transit value to cards, responding to questions, and handling cash, commuter checks, and credit/debit card payments. You'll also need to account for these payments and handle customer service situations.
Why It Might Be a Fit
We're looking for someone who is bilingual in English and Mandarin, has basic Excel and computer knowledge, cash handling experience, and can handle and deescalate customer service situations. You'll be part of a supportive team that encourages career and professional development, and you'll have opportunities for performance bonuses.
Requirements
- Bilingual in English and Mandarin
- Reside in San Francisco, CA
- Basic Excel and computer knowledge
- Cash handling experience
- Ability to handle and deescalate customer service situations
Benefits
- Performance bonus opportunities
- Supportive of your career and professional development
- Inclusive culture and community-minded organization
- Global team of curious lifelong learners
- 1000s of free courses to support your career growth
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