Role OverviewAs a Cantonese-English Bilingual Customer Service Representative, you'll work at the Embacardo BART station in San Francisco, CA, providing face-to-face support to Clipper customers. You'll issue Clipper cards, add transit value, and respond to customer questions about using physical and mobile Clipper cards.
What You Will Do
Your day-to-day responsibilities will include working directly with customers, handling cash, commuter checks, and credit/debit card payments, and deescalating customer service situations.
Why It Might Be a Fit
We're looking for someone with a passion for working with people, a love for being outdoors, and a desire to provide a quick and simple solution to customers' problems. You'll be part of a supportive team that encourages career growth and professional development.
Requirements
- Bilingual in English and Cantonese
- Reside in San Francisco, CA
- Basic excel and computer knowledge
- Cash handling experience
- Ability to handle and deescalate customer service situations
Benefits
- Base wage starting at $22.06 per hour
- Performance bonus opportunities
- Supportive of your career and professional development
- An inclusive culture and community-minded organization
- Global team of curious lifelong learners
- Free courses to support career growth
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