Bilingual Customer Service Representative

Contact Government Services, LLC
Indianapolis, IN
Job Description
CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. We offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Requirements

  • Bilingual and fully fluent in English and Spanish (both written and verbal)
  • High School diploma or General Educational Development (GED) certificate
  • Minimum of two (2) years of customer service, call center, or contact center work history.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
  • Ability to follow policies, procedures, and regulations
  • Ability to navigate a content management system, other applications and related web sites
  • Strong written and verbal communication skills
  • Excellent customer service, dependability and time management skills
  • Keyboarding proficiency of at least 40 words per minute

Benefits

  • Health, Dental, and Vision
  • Life Insurance
  • 401k
  • Flexible Spending Account (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays
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