Bilingual Customer Service Representative

The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

What You Will Do

Answers incoming calls, assists existing customers, provides service quotes, establishes customer accounts, and provides customer retention.

Why It Might Be a Fit

Must be able to handle a heavy volume of calls, have excellent verbal and written skills, and be able to multitask and work efficiently in a team environment.

Requirements

• Ability to handle a heavy volume of calls in a professional and efficient manner
• Excellent verbal, written and analytical skills
• Computer proficiency in MS Office and strong typing Skills
• Ability to multi task
• Ability to react well under pressure and treat others with respect
• Ability to identify and resolve problems in a timely manner
• Ability to Prioritize and plan work activities
• Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards
• Ability to balance team and individual responsibilities and help build a positive team environment
• Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service