Role OverviewThe Customer Service/ISR Representative is responsible for providing customer interface and offers various services, solutions, support, and information to build trust, confidence, and long-term business. The Customer Service/ISR Representative is the primary internal customer point of contact for service, product information, and customer complaints.
What You Will Do
Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with clients with their assigned sales representatives and keeps sales reps abreast of any issues, opportunities, and developments.
Why It Might Be a Fit
The ideal candidate will be bilingual, have 1-3 years of QC or manufacturing experience, and be proficient in data collection, basic statistics, and problem-solving tools.
Requirements
- 1–3 years of QC or manufacturing experience (fencing or metal fabrication preferred)
- Ability to read blueprints, specifications, and inspection criteria
- Proficient in data collection, basic statistics, and problem-solving tools
- Strong communication and organizational skills
- Bilingual required: English/Spanish
- QuickBooks Knowledge helpful
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