Bilingual Customer Service Specialist

GT Independence
Any Location, CT
Category Customer Service
Job Description
Make a meaningful impact every day at GT Independence, a company that helps people live a life of their choosing, regardless of age or ability. As a Bilingual Customer Service Specialist, you'll work in a collaborative environment to deliver great customer service and support people self-directing their care.

Requirements

  • Make and receive phone calls to support external and internal stakeholders
  • Enter information into databases, such as a call log, for effective record keeping
  • Prepare and send documents via DocuSign or email
  • Assist customers in returning documents
  • Manage DocuSign accounts and support issues from the operations staff and customers
  • Ensure all compliance standards are met for audit purposes
  • Timesheet reviewing and time tracking
  • Accurately and efficiently complete payroll checklists for assigned agencies

Benefits

  • Flexible paid time off
  • Competitive wages & benefits
  • Meaningful opportunities for professional growth
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