Role OverviewAs a Bilingual French Customer Care Representative, you'll be part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture. You'll provide exceptional customer service support for the Rewards Programs, which are loyalty marketing platforms designed to reward members for doing business with the company.
What You Will Do
The Rewards Guide will provide a high level of customer and dealer support through a variety of requests through multiple channels, including technical app support, concern resolution, detailed product information, sales incentives/campaign support, and general information and/or questions, providing best-in-class service.
Why It Might Be a Fit
You'll be responsible for taking personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise, and consistently providing courteous service to customers.
Requirements
- Must be fluent in both English and French (oral and written)
- Six (6) months of customer service/sales experience in a contact center operations environment is desired
- Contact center experience is desired
- Understanding of dealership operations and processes is desired
- Microsoft Office 365 (Word, Excel, Outlook, etc.)
Benefits
- Pay rate of $19.00 per hour ($17.00 +$2.00 Language Premium)
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Traditional 401(k) Retirement Plan
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
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