Bilingual French Customer Care Representative - Hybrid

As a Bilingual English/French Customer Care Representative, you'll provide exceptional customer service support for Rewards Programs, utilizing various digital and voice communication channels to respond to customer inquiries and concerns. You'll be responsible for reviewing customer concerns, determining the appropriate actions, and taking the necessary steps to resolve issues. You'll also be cross-trained to support multiple functions and provide inbound helpdesk support for members, dealers, and region employees.

What You Will Do

Your day-to-day responsibilities will include maneuvering through various digital and voice communication channels to provide customers with prompt, courteous, and accurate information. You'll utilize available resources to respond to customer inquiries, correspond with customers via mail, and review customer concerns to determine the appropriate actions. You'll also provide inbound helpdesk support, document interactions, and establish a rapport with customers to promote the company's products and services.

Why It Might Be a Fit

To be successful in this role, you'll need to be fluent in both English and French (oral and written) and have six months of customer service/sales experience in a contact center operations environment. You'll also need to be able to understand dealership operations and processes and have experience with Microsoft Office 365. You'll be part of a unique culture that values diversity and inclusivity, and you'll have access to various benefits, including pay rate, health insurance, flexible spending account, and tuition reimbursement.

Requirements

• Fluent in both English and French (oral and written)
• Six (6) months of customer service/sales experience in a contact center operations environment
• Contact center experience
• Understanding of dealership operations and processes
• Microsoft Office 365 (Word, Excel, Outlook, etc.)

Benefits

• Pay rate of $19.00 per hour ($17.00 +$2.00 Language Premium)
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Traditional 401(k) Retirement Plan
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)