Role OverviewThe Violence Intervention Program (VIP) is seeking a part-time Bilingual Helpline Counselor to provide confidential, survivor-centered support to callers experiencing domestic and sexual violence. The role involves providing crisis counseling, emotional support, safety assessment, and safety planning to Helpline callers.
What You Will Do
Key responsibilities include providing crisis counseling, conducting intakes and shelter screenings, connecting callers with VIP programs and emergency shelter, and maintaining accurate records.
Why It Might Be a Fit
This is an excellent opportunity for a compassionate, bilingual professional who is passionate about supporting survivors of domestic and sexual violence. The ideal candidate will have strong verbal communication and organizational skills, as well as the ability to provide culturally responsive, survivor-centered support.
Requirements
- High school diploma or GED required; Associate's or Bachelor's degree preferred.
- Fluency in English and Spanish is required.
- Experience providing crisis intervention or hotline counseling is a plus.
- Ability to provide culturally responsive, survivor-centered support.
- Understanding of the needs and experiences of diverse communities, particularly Latine and immigrant communities, communities of color, and people with low incomes.
- Strong verbal communication and organizational skills.
- Strong computer and technology skills, including Microsoft Office and the ability to learn and use phone and client database systems.
Benefits
- Flexible work schedules
- Opportunities for professional development
- A staff-led wellness committee
- Time to play and laugh together
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