Bilingual Japanese Customer Service

BizTek People
Los Angeles, CA
Category Customer Service
Job Description
Role Overview

The position supports corporate banking clients in responding to inquiries and requests, and proactively reaching out to clients regarding loans, deposits, and compliance matters.

What You Will Do

Monitor maturing loans, deposits, and forex transactions, determine client ratings, instruct back office operations, close FX transactions, improve client satisfaction, and assist with audits.

Why It Might Be a Fit

The ideal candidate will have in-depth knowledge of corporate banking procedures, products, and operations, excellent communication skills, and Japanese language proficiency.

Requirements

  • A Bachelor’s degree or have equivalent work experience is required
  • Minimum one year of client services work experience in Financial Services industry is required
  • Prior experience in corporate banking, wealth management or at a senior retail branch level is preferred
  • In-depth knowledge of corporate banking procedures, products, and operations
  • Excellent communication skills with attention to details and problem-solving capacity is required
  • Japanese language proficiency is strongly preferred

Benefits

  • Good Benefits
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