Bilingual Licensed Healthcare Insurance Agent - Spanish-English

TTEC
Austin, TX
Category Customer Service
Remote
Job Description
Role Overview

As a Bilingual Licensed Healthcare Insurance Agent, you'll work remotely to help customers understand their health insurance coverages and select the right products. You'll provide customer service and sales, responding to inquiries with compassion and active listening. You'll also identify additional needs customers may have and help them upgrade products or services.

What You Will Do

Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal health and financial needs. Provide full lifecycle customer service and sales, responding to customer inquiries with compassion and active listening.

Why It Might Be a Fit

You'll be the difference between a customer's experience being average or exceptional. You'll have the opportunity to build the skills and confidence to succeed, with training and individualized coaching. You'll be part of a global team of curious lifelong learners guided by company values.

Requirements

  • Current Health insurance license in your state of residence
  • High speed internet (>25 mbps download and 10 mbps upload)
  • Minimum six (6) months sales experience
  • Integrity to follow HIPAA guidelines on maintaining patient privacy
  • Strong customer service orientation (empathy, compassion and listening skills)
  • High school diploma or equivalent
  • Strong computer navigation skills and experience

Benefits

  • PTO
  • Tuition reimbursement
  • Health and wellness incentives
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