Bilingual Member Service Representative II

The Member Service Representative II provides quality, front line service to members, including account opening, maintenance functions, and providing basic loan information. The MSR II performs a wide range of duties, possesses ample product knowledge, and assists members with a variety of services.

What You Will Do

Responsibilities include providing a positive member experience, greeting and welcoming members, and promoting credit union products and services. The MSR II also accurately establishes new memberships, opens accounts, resolves member issues, and handles a wide range of transactions.

Why It Might Be a Fit

The ideal candidate is motivated to learn and grow, has strong organizational skills and attention to detail, and is able to maintain a professional demeanor in interactions with members and colleagues. The MSR II should also be able to demonstrate knowledge and promote the credit union and its products and services.

Requirements

• High School diploma or GED equivalent
• 2 years' related/office experience preferred
• Ability to accurately count, handle cash, calculate figures and amounts
• Ability to proactively solve problems and propose appropriate solutions to members
• Aptitude for building relationships, and quality member service and sales
• Ability to demonstrate knowledge and promote the credit union and its products and services
• Strong organizational skills and attention to detail
• Ability to perform efficiently in a fast-paced, multi-task environment
• Ability to maintain professional demeanor in interactions with members and colleagues
• Excellent verbal and written communication skills in English and Spanish
• Proficiency in Microsoft Office and other computer software, including email functions
• Ability to stand for extended periods of time and lift up to 35 pounds in coin or currency

Benefits

• Competitive salary
• Benefits package
• Employer-paid medical insurance plan
• 401(k) plan (with a substantial company match)
• Employer-paid life and disability plan
• Generous paid time off
• Employer-paid medical insurance plan
• 401(k) plan (with a substantial company match)
• Employer-paid life and disability plan