Bilingual Member Service Representative II

The Member Service Representative II provides quality, front line service to members, including account opening, maintenance functions, and providing basic loan information. The MSR II performs a wide range of duties, possesses ample product knowledge, and assists members with a variety of services.

What You Will Do

Provides a positive member experience by providing quality service in the establishment of new memberships, opening accounts, and offering solutions based on member needs. Greets and welcomes members in a courteous and professional manner, providing prompt, accurate, and efficient service.

Why It Might Be a Fit

LCCU is the perfect fit for you if you are motivated to learn and grow into the best version of your professional and personal self. You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences.

Requirements

• High School diploma or GED equivalent
• 2 years' related/office experience preferred
• Ability to accurately count, handle cash, calculate figures and amounts such as discounts and interest
• Ability to proactively solve problems and propose appropriate solutions to members
• Aptitude for building relationships, and quality member service and sales
• Ability to demonstrate knowledge and promote the credit union and its products and services
• Strong organizational skills and attention to detail
• Ability to perform efficiently in a fast-paced, multi-task environment
• Ability to maintain professional demeanor in interactions with members and colleagues
• Excellent verbal and written communication skills in English and Spanish
• Proficiency in Microsoft Office and other computer software, including email functions
• Ability to stand for extended periods of time and lift up to 35 pounds in coin or currency

Benefits

• Competitive salary
• Benefits package
• Employer-paid medical insurance plan
• 401(k) plan (with a substantial company match)
• Employer-paid life and disability plan
• Generous paid time off