Bilingual Member Service Representative

Requirements

• Provide excellent member service.
• Respond to member communications and inquiries in a timely matter, using such opportunities to provide outstanding service and grow credit union products and services.
• Proficient in diffusing difficult member situations and resolving member concerns.
• Open new accounts for members, including IRA accounts.
• Originate loan applications, make recommendations for approval or denial, and obtains applicable loan documents for successful loan closings.
• Grow relationships through follow-up, including timely action and documentation in the Customer Relationship Management system.
• Possess a working knowledge of business services, accounts, and transactions.
• Process member transactions such as deposits, withdrawals, loan payments, cash checks, credit card and line of credit advances.
• Recognize and act upon referral opportunities to achieve individual sales goals.
• Process daily teller area operations including money orders, ATMs, night depository, and performing select overrides.
• Sustain teller balancing standards and accuracy.
• Demonstrate knowledge of all Consumers products and services.
• Uphold member confidentiality.
• Follow security guidelines.
• Compliance with the Bank Secrecy Act, OFAC and USA Patriot Act including Member Identification Program, member due diligence, accurate completion of CTR information, and reporting of suspicious activities to the BSA Compliance Department.

Benefits

• outstanding health, dental, and vision plans
• excellent health insurance plan
• 401(k) plan with 100% match up to first 10% of contribution following 60 days of employment
• generous paid time off
• paid gym memberships
• in-house training
• wellness programs
• life coaches
• tuition reimbursement