Role OverviewThe Patient Support Specialist plays a frontline role in helping patients understand and enroll in Phamily-enabled care programs. This position conducts high-volume inbound and outbound outreach, educates patients on the value of proactive chronic care support between office visits, and helps strengthen communication between patients, providers, and care teams.
What You Will Do
Conduct high-volume inbound and outbound patient outreach through phone to educate, engage, support, and enroll eligible patients. Explain the purpose, benefits, and value of care management programs in a clear, accurate, and patient-friendly manner.
Why It Might Be a Fit
The ideal candidate is bilingual, has prior care management experience, and is able to perform high-volume, high-quality patient outreach with professionalism and consistency.
Requirements
- Bilingual English Spanish
- Prior Care Management experience
- Excellent written and verbal communication skills, especially over the phone.
- Ability to perform high-volume, high-quality patient outreach with professionalism and consistency.
- Call center experience and strong telephone etiquette.
- Friendly, personable, and self-motivated approach with a passion for helping others, particularly patients with chronic conditions or ongoing care needs.
- Strong organizational skills, attention to detail, and commitment to accurate record-keeping.
- Comfort using technology and web-based tools, with reliable internet access and use of a personal laptop and smartphone.
Benefits
- Dental insurance
- Vision insurance
- Shift differential
- W-2
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