Role OverviewWe are sharing a specialized remote consulting opportunity for bilingual Spanish-English Benefits Counselors and Public Service Professionals to contribute their expertise to advanced AI training and evaluation initiatives.
What You Will Do
Review public service questions in Spanish and English, develop evaluation criteria, and assess AI-generated Spanish responses for accuracy, clarity, completeness, and natural language usage.
Why It Might Be a Fit
Ideal candidates will have native or professional-level proficiency in both Spanish and English, at least 1 year of professional experience counseling or assisting members of the public, and experience in at least one relevant service area.
Requirements
- Native or professional-level proficiency in both Spanish and English
- At least 1 year of professional experience counseling or assisting members of the public
- Experience as a Benefits Counselor, Case Manager, Community Health Worker, Public Service Advisor, or in a comparable client-facing role
- Demonstrated experience in at least one of the following areas: Medicare, passport services, veterans benefits, student loans or financial aid, or National Park services
- Strong understanding of the relevant public assistance programmes, service procedures, or benefits information within the candidate's area of expertise
- Experience answering public inquiries and providing practical assistance to individuals seeking government services
- Ability to evaluate the factual accuracy and completeness of public service information
- Excellent written communication skills in Spanish and English, with an emphasis on clarity and precision
- Strong understanding of natural Spanish-language communication in public assistance settings
- Ability to identify mistranslations, ambiguous terminology, and culturally or contextually inappropriate wording
- Experience assisting Spanish-speaking individuals with benefits questions, administrative procedures, or public service navigation
- Strong analytical reasoning, attention to detail, and structured problem-solving capabilities
- Experience across multiple government service or public benefits areas is advantageous
- Professional interpreting or translation experience is highly valued
- Experience preparing Spanish-language guides, FAQs, informational resources, or training materials is beneficial
- Familiarity with client counseling, public outreach, and community assistance practices
- Experience assisting diverse communities, including rural populations and individuals with limited literacy, is advantageous
- Ability to provide clear, constructive written feedback and apply structured evaluation criteria consistently
- Strong organisational skills and the ability to work independently in a remote, asynchronous environment
Benefits
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