Role OverviewMCI is a tech-enabled business services company seeking an experienced and customer-focused Bilingual Travel Agent with strong French and English communication skills to join their team in an onsite BPO/contact center environment. The ideal candidate will have at least 2 years of travel industry experience, along with proven hands-on experience using the Spotnana travel platform.
What You Will Do
Assist travelers with planning, booking, and managing business and leisure travel arrangements, using the Spotnana travel platform to search, book, and service air, hotel, car, and rail travel.
Why It Might Be a Fit
The ideal candidate will possess strong knowledge of travel reservations and booking processes, experience handling itinerary changes, cancellations, exchanges, and rebookings, and strong customer service and communication skills.
Requirements
- At least 2 years of experience in the travel industry
- Proven hands-on experience using the Spotnana travel platform
- Fluency in French and English, both written and spoken
- Experience supporting business or corporate travel is advantageous
- Strong knowledge of travel reservations and booking processes
- Experience handling itinerary changes, cancellations, exchanges, and rebookings
- Knowledge of air travel, hotels, car rentals, and/or rail travel
- Experience working with travel technology, online booking platforms, or travel reservation systems
- Strong customer service and communication skills
- Excellent attention to detail and accuracy when managing bookings and traveler information
- Strong problem-solving and decision-making skills
Benefits
- Accurate, efficient, and professional support throughout the travel journey
- Opportunities for continuous learning and development
- Contribution to the success of a globally expanding, industry-leading organization
]]>