Bilingual Travel Agent (French) - Spotnana Trained

MCI is seeking an experienced and customer-focused Bilingual Travel Agent with strong French and English communication skills to join their team in an onsite BPO/contact center environment. The ideal candidate will have at least 2 years of travel industry experience, along with proven hands-on experience using the Spotnana travel platform.

What You Will Do

Assist travelers with planning, booking, and managing business and leisure travel arrangements, using the Spotnana travel platform to search, book, and service air, hotel, car, and rail travel.

Why It Might Be a Fit

Success in this role means providing travelers with accurate, efficient, and professional support throughout their travel journey. The ideal candidate will use their travel industry knowledge, bilingual communication skills, and Spotnana platform experience to manage reservations effectively and deliver a positive customer experience.

Requirements

• At least 2 years of experience in the travel industry
• Proven hands-on experience using the Spotnana travel platform
• Fluency in French and English, both written and spoken
• Experience supporting business or corporate travel is advantageous
• Strong knowledge of travel reservations and booking processes
• Experience handling itinerary changes, cancellations, exchanges, and rebookings
• Knowledge of air travel, hotels, car rentals, and/or rail travel
• Experience working with travel technology, online booking platforms, or travel reservation systems
• Strong customer service and communication skills
• Excellent attention to detail and accuracy when managing bookings and traveler information
• Strong problem-solving and decision-making skills
• Ability to work effectively in a high-volume BPO/contact center environment
• Ability to manage multiple requests while maintaining a high standard of service
• Comfortable working onsite in a structured and customer-focused environment

Benefits

• Competitive salary
• Opportunities for career growth and development
• Continuous learning and development opportunities
• Diverse and inclusive work environment
• Reasonable accommodations for employees with disabilities
• Equal opportunity employer