Role OverviewWe are seeking an experienced and customer-focused Bilingual Travel Agent with strong French and English communication skills to join our team in an onsite BPO/contact center environment. The ideal candidate will have at least 2 years of travel industry experience, along with proven hands-on experience using the Spotnana travel platform.
What You Will Do
You will assist travelers with planning, booking and managing their travel arrangements while providing professional and efficient customer service. You will use the Spotnana platform to support travelers throughout the booking and servicing process, including making reservations, managing itineraries and handling changes or cancellations.
Why It Might Be a Fit
Success in this role means providing travelers with accurate, efficient and professional support throughout their travel journey. You will use your travel industry knowledge, bilingual communication skills and Spotnana platform experience to manage reservations effectively and deliver a positive customer experience.
Requirements
- At least 2 years of experience in the travel industry
- Proven hands-on experience using the Spotnana travel platform
- Fluency in French and English, both written and spoken
- Experience supporting business or corporate travel is advantageous
- Strong knowledge of travel reservations and booking processes
- Experience handling itinerary changes, cancellations, exchanges and rebookings
- Knowledge of air travel, hotels, car rentals and/or rail travel
- Experience working with travel technology, online booking platforms or travel reservation systems
- Strong customer service and communication skills
- Excellent attention to detail and accuracy when managing bookings and traveler information
- Strong problem-solving and decision-making skills
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
- Chance to work in a fast-paced, high-volume BPO/contact center environment
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