Role OverviewMCI is a tech-enabled business services company with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. We are seeking an experienced and customer-focused Bilingual Travel Agent with strong Spanish and English communication skills to join our team in an onsite BPO/contact center environment.
What You Will Do
Assist travelers with planning, booking, and managing business and leisure travel arrangements. Use the Spotnana travel platform to search, book, and service air, hotel, car, and rail travel. Manage new and existing reservations accurately and efficiently.
Why It Might Be a Fit
The ideal candidate will have at least 2 years of experience in the travel industry, proven hands-on experience using the Spotnana travel platform, fluency in Spanish and English, and strong customer service and communication skills.
Requirements
- At least 2 years of experience in the travel industry
- Proven hands-on experience using the Spotnana travel platform
- Fluency in Spanish and English, both written and spoken
- Experience supporting business or corporate travel is advantageous
- Strong knowledge of travel reservations and booking processes
- Experience handling itinerary changes, cancellations, exchanges, and rebookings
- Knowledge of air travel, hotels, car rentals, and/or rail travel
- Experience working with travel technology, online booking platforms, or travel reservation systems
- Strong customer service and communication skills
- Excellent attention to detail and accuracy when managing bookings and traveler information
- Strong problem-solving and decision-making skills
- Ability to work effectively in a high-volume BPO/contact center environment
- Ability to manage multiple requests while maintaining a high standard of service
- Comfortable working onsite in a structured and customer-focused environment
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
- Diverse and inclusive work environment
- Reasonable accommodations for employees with disabilities
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