Bilingual Virtual Patient Support Specialist

Lifelancer
Houston, TX
Category Customer Service
Job Description
Provide inbound customer support in a virtual pharmaceutical contact center environment, building rapport with patients and resolving issues. Strong communication and problem-solving skills required.

Requirements

  • Provide timely and accurate responses to inbound calls, emails, and other communications
  • Build rapport and establish positive relationships with patients
  • Identify and resolve patient issues or escalate to appropriate internal teams
  • Maintain detailed and accurate records of patient interactions and transactions
  • Adhere to all relevant policies, procedures, and regulations

Benefits

  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
  • Competitive compensation package
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