Bilingual Virtual Patient Support Specialist

Lifelancer
Jacksonville, FL
Category Customer Service
Job Description
Provide inbound customer support in a virtual pharmaceutical contact center environment. Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns.

Requirements

  • High school diploma or equivalent
  • Bilingual (English/Spanish)
  • 1-3 years’ experience in customer service, call center operations or related fields
  • Strong verbal and written communication skills
  • Ability to communicate complex information clearly and effectively to diverse audiences

Benefits

  • Health benefits (Medical, Dental, Vision)
  • Company match 401k
  • Flexible paid time off (PTO)
  • Sick time
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