Bilingual Virtual Patient Support Specialist

Lifelancer
Raleigh, NC
Category Healthcare
Job Description
Provide inbound customer support in a virtual pharmaceutical contact center environment, building rapport and resolving patient issues. Requires bilingual skills, high school diploma, and 1-3 years of customer service experience.

Requirements

  • Provide timely and accurate responses to inbound calls, emails, and other communications
  • Build rapport and establish positive relationships with patients
  • Identify and resolve patient issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of patient interactions and transactions

Benefits

  • Competitive compensation package
  • Health benefits (Medical, Dental, Vision)
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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