Bilingual Virtual Patient Support Specialist

Lifelancer
Charlotte, NC
Category Customer Service
Job Description
Bilingual Virtual Patient Support Specialist provides inbound customer support in a virtual pharmaceutical contact center environment, interacting with patients, caregivers, and healthcare providers. Requires strong communication skills, ability to work in a dynamic environment, and adaptability to changing situations.

Requirements

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers
  • Build rapport and establish positive relationships with patients
  • Identify and resolve patient issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of patient interactions and transactions

Benefits

  • Competitive compensation package
  • Health benefits
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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