Bilingual Virtual Patient Support Specialist

Lifelancer
Fort Lauderdale, FL
Category Customer Service
Job Description
We are seeking a Bilingual Virtual Patient Support Specialist to provide inbound customer support in a virtual pharmaceutical contact center environment. The ideal candidate will have a proactive approach to problem-solving and the ability to make customers feel like friends.

Requirements

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers
  • Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
  • Identify and resolve patient issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of patient interactions and transactions in our contact center software system
  • Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements

Benefits

  • Competitive compensation package
  • Health benefits to include Medical, Dental, and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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