Role OverviewProvide inbound customer support in a virtual pharmaceutical contact center environment, interacting with patients, caregivers, healthcare providers, and healthcare clinic personnel.
What You Will Do
Respond to inbound calls, emails, and other communications, build rapport with patients, identify and resolve issues, and maintain accurate records.
Why It Might Be a Fit
Ideal candidate has strong verbal and written communication skills, ability to communicate complex information, and experience in customer service or call center operations.
Requirements
- High school diploma or equivalent
- Bilingual (English/Spanish)
- 1-3 years' experience in customer service, call center operations or related fields
- Strong verbal and written communication skills
Benefits
- Competitive compensation package
- Health benefits (Medical, Dental, Vision)
- Company match 401k
- Flexible paid time off (PTO)
- Sick time
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