Billing Disputes and Fraud Claims Investigator - Hybrid Flex- Early shift - Mason OH

Macy's
Deerfield Township, OH
Category Finance
Job Description
Macy's is seeking a Billing Disputes and Fraud Claims Investigator to research and resolve customer issues related to credit accounts. The role involves auditing billing adjustments, providing reports to management, and ensuring compliance. The company emphasizes a fun, inclusive environment with competitive pay and benefits.

Requirements

  • Research and resolve complex customer inquiries related to disputed transactions.
  • Audit billing adjustment processes to ensure consistency and compliance.
  • Provide detailed reports to management.
  • Analyze trends and offer recommendations to improve processes.
  • Maintain regular attendance and punctuality.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Paid holidays
  • Career growth opportunities
  • Community engagement
  • Employee Resource Groups
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