Role OverviewManage incoming calls, return client voicemails and emails, and provide accurate information to clients. This role involves interacting with clients, coordinating with other departments, and keeping records of client interactions.
What You Will Do
Provide clarity to clients on billing cycles, payments, and credit memo allocations. Engage with in-person clients, schedule appointments, and address client complaints.
Why It Might Be a Fit
This role requires excellent written and verbal communication skills, attention to detail, and problem-solving skills. The ideal candidate will have previous customer support experience and proficiency in Google Workspace & Microsoft 365.
Requirements
- Demonstrable customer support experience
- Previous Administration, Billing or Secretarial experience
- Keyboard typing speed of 40 WPM
- Proficiency in Google Workspace & Microsoft 365
- Ability to multitask, prioritize, and manage time effectively
- Attention to detail and problem-solving skills
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