Bloomberg

Bloomberg
New York, NY
Job Description
As an IT Service Manager, you will play a pivotal role in enhancing the efficiency and effectiveness of our workplace processes, improving the employee experience, and delivering operational excellence. Supporting multiple service delivery team leaders globally, you will be responsible for promoting and delivering ITIL best practices, continual improvement, data insights and reporting, automation, and service design to create a more efficient, proactive, and frictionless support experience for our employees.

Requirements

  • Bachelor’s degree in IT or a related field (or equivalent experience)
  • Minimum 5 years’ experience
  • Certifications in ITIL, PMP, or Agile methodologies
  • Strong ITSM knowledge and application of ITIL principles and frameworks
  • Proficiency in Agile project management methodologies
  • Familiarity with the OKR framework, and a record of delivering value-based outcomes
  • Proven track record of delivery in creating, improving, and exceeding SLAs and KPIs, and implementing continuous improvement initiatives
  • Deep understanding of enterprise-level end-user service delivery
  • Experience delivering hardware & software support (mobile/MDM/Desktop/Laptop/Printing) across a global enterprise environment
  • Demonstrated expertise using scripting, AI insights, and data analytics to drive operational improvements which enhance the employee support experience
  • Exceptional communication skills in delivering executive-level presentations and stakeholder communication
  • Experience with reporting and analytics tools such as Power BI, Qlik, Tableau, or similar platforms
  • Working knowledge of Digital Employee Experience (DEX) tools such as SysTrack or Nexthink
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