BMC Helix Support Engineer

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and advanced administrative/engineering support.

What You Will Do

Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting. Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.

Why It Might Be a Fit

Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications. Excellent problem-solving capabilities, technical documentation skills, and a customer-focused mindset.

Requirements

• Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications
• Basic to intermediate knowledge of Unix, databases (SQL/Oracle), Web services, and REST API
• Exposure to modules like Knowledge Management, Asset Management (CMDB), and Digital Workplace (DWP)
• Excellent problem-solving capabilities, technical documentation skills, and a customer-focused mindset