Role OverviewThe Branch Manager is the 'owner' of the retail office they lead, with autonomy and responsibility to make their team and office successful. They are the Bank's representative to the community, ensuring we are a valued member of the community and realize value from that position. The Branch Manager is responsible for all aspects of the branch, with a focus on having a welcoming, help-oriented culture for Client Service Representatives (CSRs) and other staff.
What You Will Do
The Branch Manager will lead the office as their business, ensuring all team members are helping clients to reach their goals in a convenient and timely manner. They will proactively own the relationship with clients, communicate with existing clients, and develop new leaders at the Bank. The Branch Manager will also be responsible for customer service, problem resolution, and team development.
Why It Might Be a Fit
To be successful in this role, you will need to possess strong client service skills, build relationships with clients that go beyond one interaction, and focus on client long-term financial needs. You will also need to be able to work effectively with a diverse team, lead by example, and create an inclusive and professional environment.
Requirements
- 3+ years of client service experience
- 2+ years of banking experience
- Bachelor's degree and/or higher education
- Strong written and verbal communication skills
- Knowledge and experience with bank computer and core operating system requirements, compliance and security
- Basic PC skills to include working knowledge of Microsoft Office Applications, Word, Excel, Adobe, PowerPoint, DocuSign
Benefits
- Equal opportunity employer
- Environment free of discrimination and harassment
]]>