Role OverviewA Branch Operations Specialist is responsible for ensuring branch operations guidelines are followed, systems operate smoothly, and creating an exceptional customer experience. They demonstrate Civista Bank's mission to improve financial lives and make a difference in the communities they serve.
What You Will Do
The BOS will ensure operational tasks are completed daily, create an exceptional customer experience, develop knowledge of products and services, execute customer requests with speed and accuracy, and understand all aspects of consumer lending.
Why It Might Be a Fit
This role requires a minimum of 2-3 years' experience in branch banking, excellent oral, written, and presentation skills, and the ability to work under deadlines with frequent interruptions.
Requirements
- Minimum 2 or 3 years' experience in branch banking environment
- Knowledgeable in all areas of operations; including customer service, new accounts, and lending
- Excellent oral, written, and presentation skills
- Detail oriented with the ability to work under deadlines with frequent interruptions
- Associate's Degree preferred
- High School diploma or equivalent required
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