Branch Specialist (Bi-lingual English/Spanish required)

Consumers Credit Union
Any Location, IL
Category Customer Service
Job Description
We’re Consumers Credit Union (CCU), a Great Place To Work certified company that values what you bring to the table. Our Gurnee branch is looking for a full-time Branch Specialist! This member-facing position provides strong opportunities for growth and hands-on experience in branch operations!

Requirements

  • Greeting members as they enter the branch or use the drive up lanes
  • Educating and assisting members with self-service transactions through the use of Interactive Teller Machines (ITMs) and related functionality.
  • Performing teller transactions and resolving member service needs, including account maintenance and other operational duties as assigned by the Branch Manager and/or Assistant Branch Manager
  • Opening new consumer accounts efficiently and accurately
  • Identifying opportunities to refer members to additional products and services including consumer loan and mortgage products, as well as wealth advisors
  • Recommending process improvements to enhance member service delivery and overall branch efficiency
  • Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards

Benefits

  • Medical (High Deductible, HMO and PPO)
  • Dental
  • Vision
  • Spending accounts
  • Short-term disability
  • Long-term disability
  • Life insurance
  • 401(k) savings plan
  • Pension plan
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