Role OverviewThe Branch Supervisor will lead daily branch operations, support a strong front-line team, and create a welcoming experience for every member. This hands-on daily management role involves coaching Tellers and Financial Service Representatives, assisting members with everyday financial needs, and ensuring the branch runs accurately, efficiently, and in compliance with Credit Union standards.
What You Will Do
The Branch Supervisor will lead daily branch operations, coach and train staff, schedule staff, monitor workflow, assist members with transactions, and oversee cash-handling activities.
Why It Might Be a Fit
This role is ideal for someone who enjoys developing people, improving processes, and helping members make confident financial decisions. The successful candidate will make an impact by creating a branch experience that is welcoming, accurate, compliant, and team-oriented.
Requirements
- 2–5 years of similar or related experience, preferably in banking, credit unions, financial services, or a related field
- Previous operational, supervisory, coaching, or team lead experience preferred
- Strong understanding of financial products, services, transactions, and branch operations
- A member-first mindset and genuine interest in helping people improve their financial well-being
- Clear communication skills and the ability to build trust with members and employees
- Ability to coach, motivate, and influence team members in a supportive, professional way
- Strong attention to detail, accuracy, confidentiality, and sound judgment
- Excellent organization and time management skills in a busy branch environment
- Comfort with financial systems, branch technology, keyboarding, and 10-key calculator work
Benefits
- Medical
- Dental
- Vision
- 401(k) with match after 6 months
- Supplemental insurance options
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