Branch Technical Manager

Pacific Office Automation is seeking a Branch Technical Manager for one of its major Western United States Offices. The successful candidate will oversee mechanical, network, and managed IT technicians, coordinating field, shop, and dispatch/customer care activities within the branch. They will maintain all profit comparable to industry benchmarks, focus on high levels of customer retention, award-winning service, and managing a budget.

What You Will Do

The Branch Technical Manager will oversee mechanical, network, and managed IT technicians, coordinating field, shop, and dispatch/customer care activities within the branch. They will maintain all profit comparable to industry benchmarks, focus on high levels of customer retention, award-winning service, and managing a budget.

Why It Might Be a Fit

The successful candidate will have 3-5 years of experience in the copier/printer repair industry, prior experience managing 15-20+ service employees, and minimum 3 years of experience in a service management role. They will be able to recruit, motivate, and train technical staff, evaluate cost of operation, and establish work assignment benchmarks.

Requirements

• 3-5 years experience in copier/printer repair industry
• Prior experience managing 15-20+ service employees
• Minimum 3 years’ experience in a service management role
• Demonstrative ability to recruit, motivate and train technical force
• Evaluate cost of operation and establish work assignment benchmarks
• Strong start to finish management skills
• Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
• Self-starter with strong problem-solving abilities
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.

Benefits

• Competitive Salary and Bonus Program
• Advancement and growth into leadership roles
• Team-player environment
• Company Vehicle Program
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs