Role OverviewPacific Office Automation is seeking a Branch Technical Manager to oversee copier/printer, network, and managed IT technicians, and maintain profit comparable to industry benchmarks. The role requires a strong leader with experience in the copier/printer repair industry, managing a team of 30+ technical staff individuals.
What You Will Do
The Branch Technical Manager will be responsible for coordinating field, shop, and dispatch/customer care activities within the branch, maintaining profit, and focusing on high levels of customer retention and award-winning service.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of experience in the copier/printer repair industry, prior experience managing 15-20+ service employees, and strong start-to-finish management skills. The role offers a competitive salary and bonus program, advancement and growth into leadership roles, and a team-player environment.
Requirements
- 3-5 years' experience in copier/printer repair industry
- Prior experience managing 15-20+ service employees
- Minimum 3 years' experience in a service-management role
- Demonstrative ability to recruit, motivate, and train technical force
- Evaluate cost of operation and establish work assignment benchmarks
- Strong start-to-finish management skills
- Ability to be fair and hold subordinates responsible for branch revenue/cost budgets
- Self-starter with strong problem-solving abilities
- Ability to set compensation structure standard with the industry
- Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving customer service
Benefits
- Competitive Salary and Bonus Program
- Advancement and growth into leadership roles
- Team-player environment
- Company Vehicle Program
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA programs
- Company-paid Trips
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