Branch Technical Manager

Pacific Office Automation is seeking a Branch Technical Manager to oversee Copier / Printer, Network, and Managed IT Technicians, and manage a team of 30+ technical staff individuals. The role involves coordinating field, shop, and Dispatch/Customer Care activities within the branch, maintaining profit comparable to industry benchmarks, and focusing on high levels of customer retention and award-winning service.

What You Will Do

The Branch Technical Manager will oversee daily calls and incompletes, manage territory integrity and response time, and establish work assignment benchmarks. They will also be responsible for recruiting, motivating, and training technical staff, and setting processes and procedures to improve efficiency and customer service.

Why It Might Be a Fit

The ideal candidate will have 3-5 years of experience in the copier/printer repair industry, prior experience managing 15-20+ service employees, and strong management and problem-solving skills. They will also be able to set compensation structure standards and improve customer service levels.

Requirements

• 3-5 years' experience in copier/printer repair industry
• Prior experience managing 15 - 20+ service employees
• Minimum 3 years' experience in a service-management role
• Demonstrative ability to recruit, motivate and train our technical force
• Evaluate cost of operation and establish work assignment benchmarks
• Strong start to finish management skills
• Ability to be fair and hold subordinates responsible for branch revenue/cost budgets
• Self-starter with strong problem-solving abilities
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.

Benefits

• Competitive Salary and Bonus Program
• Advancement and growth into leadership roles
• Team-player environment
• Company Vehicle Program
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs
• Company-paid Trips