Brand Health Accountability Specialist

Hyatt
Any Location, NE
Category Operations
Remote
Job Description
Brand Health Accountability Specialist responsible for protecting Hyatt's guest satisfaction survey program integrity by identifying, investigating, and documenting suspected fraud or misuse.

Requirements

  • Investigate suspected fraud, manipulation, or misuse related to HySat survey activity
  • Identify trends, anomalies, and repeat behaviors across hotels, owners, operators, and survey submissions
  • Document findings clearly and accurately, including evidence, research steps, and final case outcomes
  • Partner with internal stakeholders to support accountability efforts, clarify findings, and reinforce consistent program standards
  • Recommend process improvements, controls, or monitoring opportunities that strengthen fraud detection and reduce future program risk

Benefits

  • Medical / Dental / Vision Insurance
  • Flexible Spending Account
  • 401k
  • Retirement Savings Plan
  • Basic Life Insurance
  • Employee Stock Purchase Plan
  • Annual allotment of free hotel stays at Hyatt hotels globally (subject to availability)
  • In addition to allotment of free hotel stays, discounted hotel stays (subject to availability)
  • Paid Time Off accruing at an approximate rate of 24 minutes per day, up to a maximum of 144 hours per year
  • Seven paid holidays per year
  • Three paid floating holidays per year (two if hired with Hyatt after July 1st)
  • Wellbeing benefits, including monthly fitness reimbursement, complimentary HeadSpace subscriptions, and access to employee assistance program resources
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