Role OverviewThe Global BrandOps team provides best-in-class end to end managed services support from booking to trafficking Premium Brand (Reservation) Products, driving excellent customer service, revenue and aims to facilitate the transition of these products to Self-Serve. Our teams comprise internal process and product specialists who enable flawless ad campaign executions, ensuring an optimized experience for clients, brand partners, sales teams and our product teams by providing technical and operational expertise.
What You Will Do
Own the end-to-end setup, trafficking, quality assurance and reporting for reservation campaigns, monitor campaign delivery, act as a technical campaign manager, troubleshoot, coordinate with creative approval teams, generate scheduled & ad-hoc reporting, and ensure a high-quality client experience.
Why It Might Be a Fit
The ideal candidate will have a hunger to learn, customer centricity, self-motivation, attention to detail, and the ability to influence key stakeholders (internal and external).
Requirements
- 3 years of ad operations, programmatic or paid social buyer experience, and/or technical client service experience
- Hands-on experience managing campaigns across reservation or auction-based media-buying platforms
- Strong understanding of campaign setup, Quality Assurance (QA), delivery monitoring, reporting fundamentals & proactive troubleshooting; problem solving & escalation methodology
- Ability to turn data into clear insights and practical recommendations
- Experience working with 3rd party measurement partners (IAS, DV, DCM, MOAT)
- Strong verbal and written communication skills; able to explain technical/operational language to non-technical stakeholders
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