Bristol West Spanish Bilingual Customer Service Associate

Join Farmers as a Bristol West Spanish Bilingual Customer Service Associate, where you'll support customers through a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance. You'll work remotely, taking inbound calls from the comfort of your home, with access to a variety of shift options. As a valued member of a diverse and collaborative team, you'll play a key role in supporting our customers when they need us most.

What You Will Do

You'll respond to inbound telephone inquiries in a Claims Contact Center, initiate auto and homeowner claims, provide customers with an explanation of the claim process, and authorize services such as roadside assistance and rental cars. You'll also ensure all customer interactions are clearly and accurately documented in the claim file.

Why It Might Be a Fit

To succeed in this role, you'll need to be an effective communicator with strong active listening skills, proficient in written and verbal English, and bilingual in English and Spanish. You'll also need to be flexible and adaptable in dynamic, fast-paced work settings, and able to navigate multiple systems and windows simultaneously.

Requirements

• High School Diploma or equivalent required
• Effective communicator with strong active listening skills
• Highly proficient in written and verbal English
• Bilingual in English and Spanish, with fluency in both written and spoken communication
• Consistently takes ownership of actions, decisions, and outcomes
• Flexible and adaptable in dynamic, fast-paced work settings
• Technically proficient, with the ability to navigate multiple systems and windows simultaneously
• Typing speed of at least 30 WPM with 90% accuracy
• Customer service experience is highly preferred
• Remote contact center experience is a plus, but not required

Benefits

• Competitive salary commensurate with experience, qualifications and location
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance