Job Description
The position will drive market expansion beyond traditional sectors to ensure NYSIF remains viable, solvent, and capable of delivering top-tier workers’ compensation and disability/paid family leave services to New York businesses.
Responsibilities include, but are not limited to:
Team Leadership & Performance
• Manage and coach a regional team of Broker Relationship Specialists to hit monthly, quarterly, and annual premium targets.
• Establish clear KPIs for the team regarding broker visit frequencies, pipeline conversion rates, and new account appointments.
• Conduct regular pipeline reviews with team members to unblock high-value accounts.
• Broker Services: Provide direction and guidance to the broker services unit. This includes all “post-sale” service requests and complaint elevations.
Production & Portfolio Management
• Drive profitable premium growth across all core business lines by ensuring the team targets high-retention, high-margin broker business.
• Analyze premium data, loss ratios, submission-to-quote, and renewal metrics to optimize the health of the broker portfolio.
• Collaborate with Underwriting Leaders to clearly communicate appetite changes, coordinate co-authored appetite guides, and resolve friction points.
Strategic Broker Network Development
• Nurture executive-level partnerships with key regional broker principals, top producers, and network aggregators.
• Oversee the broker onboarding process, ensuring new partners receive proper portal training, product education, and marketing collateral.
• Design and implement a lead generation strategy specific to the agency by identifying and qualifying leads that will build a robust pipeline for future product expansion and sales development.
• Conduct introductory meetings with leads and cultivate relationships until they are ready for handoff to permanent broker relations staff.
• Develop Broker Dashboard: Lead the project to capture relevant broker data to a scalable dashboard. Collaborate with PHS, Customer Service and IT towards future stages of development and then maintain periodic updates.
Market Intelligence & Feedback Loops
• Gather field intelligence on competitor pricing, coverage enhancements, and technology platforms to advise internal product development.
• Represent the insurance company at national and regional industry conventions, trade shows, and broker panels.
• Analyze market trends and competitor offerings to make informed sales strategies
• Utilize CRM software to track all team interactions, map broker hierarchies, and generate executive distribution reports.