BSO Supervisor (F9)

Menzies
Dallas, TX
Category Customer Service
Job Description
We are seeking a BSO Supervisor to assist passengers with baggage-related services, including delayed, damaged, or lost luggage claims. The role requires exceptional customer service, coordination of baggage tracking, documentation, and resolution efforts in compliance with airline and airport procedures.

Requirements

  • 18 years of age or older
  • HS Diploma or GED
  • One (1) year of airline, airport, baggage service, or customer service experience
  • Minimum one (1) year of lead or supervisory experience
  • Strong leadership, communication, and conflict-resolution skills
  • Proficiency with airline baggage systems and Microsoft Office applications
  • Ability to multitask and make decisions in a fast-paced operational environment
  • Strong organizational and problem-solving abilities
  • Excellent verbal and written communication skills
  • Airline or Airport Operations leadership experience
  • Ability to stand and walk for extended periods throughout airport terminals and operational areas.
  • Ability to lift, push, pull, and carry luggage or equipment up to 50 pounds regularly.
  • Ability to work indoors and outdoors in varying weather conditions and airport environments.
  • Ability to bend, stoop, kneel, and maneuver equipment safely.
  • Must pass pre-employment and random drug test.
  • DMV check may be required.
  • Must be able to read, write, understand and carry out instructions in English.
  • Must meet necessary requirements to obtain a security sensitive identification badge
  • Must be able to verbally direct in English.
  • Must have good hearing and vision.
  • May be required to work weekends, overnight shifts and holidays.
  • Treat all information as confidential.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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