Building Experience Manager - New York City

Industrious
New York City, NY
Job Description
Industrious is seeking a Building Experience Manager to lead hospitality operations and enhance the workplace experience across commercial buildings. The role involves overseeing on-site service, managing relationships with tenants and property management, and ensuring a high-quality experience. This is a key position supporting Industrious' customer service and team performance.

Requirements

  • 6–8 years of experience in hospitality, operations, property/tenant experience, or community management
  • 3+ years of people management experience
  • Proven ability to lead and motivate high-performing teams
  • Strong relationship-building and client service skills
  • Operational mindset with systems driving continuous improvement
  • Excellent written and verbal communication skills
  • Strong organizational and multitasking skills
  • Proficient in Google Workspace (Docs, Sheets, Drive)
  • Comfortable with light AV troubleshooting

Benefits

  • Health benefits
  • Long-term incentive program
  • Wellness programs
  • Professional development grants
  • 401k plan
  • Subsidized healthcare plans
  • Generous paid time off
  • High amenity and meeting room utilization
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