Lone Star College
LSC-System Office UP, TX
Job Description
Job Description
PURPOSE AND SCOPE:
The Business Analyst, Sr., Enterprise Applications designs, delivers, and maintains highly complex business systems and application process solutions. Applies project management methodology. Develops expertise in several business areas and their integration points to other departments or systems. Contributes to organization success by responding to requests, helping others accomplish required results. A member of a 24/7/365 global department and availability of on-call and after-hour support.
ESSENTIAL JOB FUNCTIONS:
Identifies business systems solution requirements by interviewing clients; analyzing work processes and operations; establishing solution objectives; evaluating information systems functionality to identify gaps; measuring the solution impact to business operations
Facilitates and occasionally leads or champions the effort to document business requirements with sign-off by business stakeholders, recommends business process redesign where applicable
Designs high quality business systems solutions by identifying and evaluating options; preparing functional specifications and configuring the system; resolving solution issues; serving as a bridge between the business and the project team; creating and delivering related user documentation and end-user training
Verifies business systems solutions by creating test plans and scripts; conducting unit and integration testing in conjunction with customers using QA processes
Maintains delivered solutions by supporting configuration for existing applications; implementing improvements
Maintains business systems standards by applying project management methods, tools and processes as best practice frameworks
Participates in system patches and upgrades, and other support activities as needed
Leads technical projects and may supervise staff
Responsible for other reasonable, related duties assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
Full working knowledge of job responsibilities, procedures and best practices
Ability to be considered a resource for others, helping to clarify problems, adapting and/or modifying established approaches as needed
Ability to identify and selects appropriate tools, data, and analysis techniques to diagnose problems and develop solutions
Ability to participate in development of improvements and help implement change
Actively seeks help in gathering resources, soliciting input, and using a variety of techniques to reach a solution
Ability to lead groups through the process of problem solving, soliciting ideas and opinions to form recommendations or action plans, while working to identify and solve issues within the group
Ability to translate technical or procedural information into specifications or action plans and to convey technical or complex information to others in non-technical terms
Ability to assist in formulating recommendations on difficult problems, and to make recommendations for solving problems of moderate complexity
Ability to establish and lead project timelines or short-term goals
Ability to motivate others towards completion of tasks and assignments
Ability to seek opportunities and sets some goals for own development
Ability to often prioritize own work
Anticipates consequences of actions, potential problems, or opportunities for change
Understands and follows standard operating procedures
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE AND CONDITIONS:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards
Required to work on-call and after hours as needed and on a rotating schedule
Travel within LSC campuses/locations may be required
May regularly travel to different LSC locations
May be fully reassigned to other LSC locations if necessary
May need to work weekends and outside of core business hours if necessary
REQUIRED QUALIFICATIONS:
Bachelor's degree and at least 5 years of experience with IT/application support and 4 years of experience with data analysis, or an equivalent combination of education and experience
Experience with PeopleSoft 9.x or greater
Experience with PeopleTools 8.5x or greater
ITIL Foundation Certification or industry recognized equivalent experience
Certified Associate Business Analyst (CABA) or industry recognized equivalent experience
PREFERRED QUALIFICATIONS:
Certified Associate in Project Management (CAPM)
End-user training experience
End-user support experience